RED CARD MERCHANT SUPPORT
Help for restaurants and merchants using the Red Card POS tablet.
CONTACT SUPPORT
TECHNICAL SUPPORT
ACCOUNTING & ADMINISTRATIVE
Find the athlete
Checked-in athletes appear under Checked-In Athletes, or search by ID number. Confirm their identity by photo or ID card, then tap their name to start.
Enter the amount
Enter the transaction amount up to the available balance shown. Any remaining balance must be paid with another form of payment.
Capture the receipt
Take a clear photo of the receipt. It must show the items purchased (with no prohibited items) and the transaction total.
Submit
Long receipt? Tap Take Additional Photo to split it into multiple photos. Unreadable? Tap Retake. When the photo is clear, tap Use Photo and Submit to finish.
If a sale was missed, submit it after the fact as a manual transaction:
On the Transactions tab, tap Add to start a manual transaction.
Enter the original transaction date and time as accurately as possible, then tap Continue.
Find the athlete — search by name or ID number, or pick from the list — and select them.
Enter the transaction amount, up to the athlete’s available balance.
Take a clear photo of the receipt (items and total) and tap Use Photo and Submit.
In the POS app, tap Transactions at the bottom of the screen for real-time history and your daily sales total. It shows today by default — tap Filter to view other dates or date ranges.
In Transactions, filter by Unreadable Receipts (or tap the red alert bar at the top of the app), open the transaction, tap Retake Photos, take a clear photo, and Submit.
If the internet drops, the tablet alerts you. Reconnect to Wi-Fi as soon as possible. You can keep processing transactions until 11:59 pm that day. Athletes can’t check in while offline — look them up by ID number and ask for their balance, since it won’t display. Offline transactions process automatically once your tablet is back online.
Use Training Mode to practice processing transactions, taking receipt photos, and entering manual transactions. Nothing you do in Training Mode affects real athlete accounts. To start, open the Help tab on your tablet and tap Enter Training Mode.